Frequently Asked Questions
Everything you need to know about your Seiko timepiece.
Are the Seiko watches sold on your site authentic?
Yes, we are an authorized retailer. Every Seiko watch comes with a certificate of authenticity, the original box, and a valid manufacturer's warranty.
What is the warranty period for a new Seiko watch?
All new Seiko timepieces typically include a 3-year limited warranty that covers the movement and manufacturing defects.
How long does shipping take for domestic orders?
Standard shipping usually takes 3-5 business days. Expedited shipping options are available at checkout if you need your timepiece sooner.
What is your return policy?
We offer a 30-day return policy for unworn watches in their original condition with all tags and packaging intact.
Do you offer watch resizing services?
Yes, we provide complimentary bracelet sizing for all stainless steel models. Simply include your wrist measurement in the order notes.
How should I maintain my automatic Seiko watch?
To keep your automatic movement accurate, we recommend wearing it daily or using a watch winder, and scheduling a professional service every 3 to 5 years.